In that case we might be able to get past this with a repair install of Apple Application Support. If we're lucky, it might be related to something not quite going right (silently) with the Apple Application Support install, which is ramifying through to an AMDS problem. or at least, that we'd be seeing trouble with Apple Application Support being installed, too. NET framework issue with that, but normally I'd expect the symptoms to be a bit more extreme. It's possible we might be looking at a Microsoft. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (Precise text, please.)Įrror 14001: The application has failed to start because its side-byside configuration is incorrect. If instead you get an error message during the install (or uninstall), let us know what it says. (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)ĭoes it install (or uninstall and then reinstall) properly for you? Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install. WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup"). Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.ĭownload and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:ĭownload and install the free trial version of WinRAR: Let's try a standalone Apple Mobile Device Support install. Do you want iTunes to try to repair this for you? The software required for communicating with iPods and mobile phones was not installed correctly. That one is normal nowadays (ever since the iTunes versions 10.5.x). I also notice Quicktime is not getting installed at all.
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